Privacy Policy
Effective Date: June 20, 2026
Lumé Haus by CornerstoneMD (“Lumé Haus,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request a guide, book an appointment, communicate with us, or use our services.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Contact Information: such as your name, email address, phone number, and other information you provide through forms, booking pages, or communications with us.
Appointment and Service Information: such as appointment requests, selected services, consultation details, preferences, and information related to your aesthetic or wellness interests.
Communication Information: such as messages, inquiries, replies, call records, SMS consent status, and other communications between you and Lumé Haus by CornerstoneMD.
Website and Device Information: such as IP address, browser type, device type, pages visited, referral source, and general website activity.
Payment or Transaction Information: if applicable, such as purchase history, appointment deposits, invoices, or payment-related details. Payment information may be processed by third-party payment providers and may not be stored directly by us.
2. How We Use Your Information
We may use your information to:
Respond to inquiries and provide customer support.
Send requested guides, resources, appointment information, and service updates.
Schedule, manage, and confirm appointments.
Provide information about aesthetic services, offers, promotions, and follow-up messages.
Improve our website, forms, services, and customer experience.
Communicate with you by email, phone, or text message when permitted.
Maintain records for business, legal, compliance, and operational purposes.
Protect against fraud, misuse, unauthorized access, or other security issues.
3. SMS / Mobile Messaging Privacy
Lumé Haus by CornerstoneMD may collect your mobile phone number when you submit a form, request a guide, book an appointment, or otherwise communicate with us.
If you provide SMS consent, we may use your phone number to send promotional and service-related text messages about aesthetic services, special offers, booking reminders, appointment updates, customer care, and follow-up messages.
Message frequency may vary. Message and data rates may apply. You may reply STOP to unsubscribe from SMS messages at any time. You may reply HELP for assistance.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.
4. How We Share Information
We do not sell your personal information.
We may share information with:
Service Providers: vendors that help us operate our website, booking system, CRM, communications, payment processing, analytics, marketing, or customer support.
Business and Operational Partners: as needed to provide services, manage appointments, or support business operations.
Legal and Compliance Purposes: when required by law, regulation, subpoena, legal process, or to protect our rights, safety, users, or business.
Business Transfers: if we are involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction.
5. Email and Marketing Communications
If you provide your email address, we may send you requested materials, appointment-related information, service updates, promotional offers, or other communications.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly. Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to appointments, transactions, customer service, or legal matters.
6. Text Message Communications
If you opt in to receive text messages from Lumé Haus by CornerstoneMD, you may receive promotional and service-related text messages.
You can opt out at any time by replying STOP to any text message. After you reply STOP, you may no longer receive SMS messages from us unless you opt in again.
For assistance, contact us using the contact information listed below.
Consent to receive text messages is not required to purchase goods or services.
7. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website activity, improve performance, personalize content, and support marketing efforts.
You may adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.
8. Health and Medical Information
Lumé Haus by CornerstoneMD may provide aesthetic, wellness, or related services. Information submitted through our website or forms may be used to respond to inquiries, schedule appointments, and provide service-related communications.
If you are a patient of CornerstoneMD or receive medical services, certain health information may be subject to additional privacy protections, including HIPAA where applicable. This Privacy Policy does not replace any HIPAA Notice of Privacy Practices provided by CornerstoneMD or any covered health care provider.
Please do not submit emergency medical information through website forms, email, or SMS. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
9. Data Retention
We retain information for as long as necessary to provide services, manage communications, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
10. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website, messages, or emails may contain links to third-party websites, booking platforms, payment processors, or other services. We are not responsible for the privacy practices or content of third-party websites.
12. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If we become aware that we collected information from a child under 13, we will take reasonable steps to delete it.
13. Your Choices
You may contact us to request that we update, correct, or delete certain personal information, subject to legal and business recordkeeping requirements.
You may opt out of SMS by replying STOP.
You may opt out of marketing emails by using the unsubscribe link or contacting us directly.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Lumé Haus by CornerstoneMD
3100 Weslayan St., Suite 315, Houston, TX 77027
+1281-846-5445